Gradual resumption of airline traffic
Everything you need to know
First of all, we hope that you and your closest ones are doing well during this special time. The world has experienced an unprecedented situation in recent weeks. We have all had to adapt to new living and working conditions. Marseille Provence Airport was no exception.
However, Marseille Provence Airport remained open 24/7 to play a key role in the fight against COVID-19 and to prepare so that you can continue to travel safely!
All of the updated information that is available below.
• We are constantly adapting and improving our facilities and the sanitary measures in place to guarantee you a safe trip. For this, we remain in regular contact with the Government and the Health Authorities, with the actors of the aviation sector, which identify the best practices of the airport world in the current situation.
• We stand in solidarity and work hand in hand with our airline partners, and will inform you of the gradual resumption of flights by continuously updating the information below, at least every week.
• We will continue to respond to your requests via all of our tools: FAQ, contact form, or even via our social networks.
What sanitary rules to adopt at Marseille Provence airport?
The safety and well-being of our passengers (and employees) are our top priorities!
Because your next trip will start at Marseille Provence airport, we have implemented all the sanitary measures necessary to welcome you in the best conditions.
Remember, when transiting through the airport, you will be asked:
In accordance with the latest regulations issued, Marseille Provence Airport also has:
• Reinforced cleaning and disinfection of its spaces, in particular at regular contact points (check-in, safety controls, staff equipment, etc.) as well as in sanitary facilities (handles, switches, individual virucidal foam device …);
• Reinforced the treatment of its ambient air, in order to supply 100% of renewed outside air, without re-using the air inside the terminal;
• Installed plexiglass protections to protect passengers and employees, in particular at the reception desk, at check-in and at boarding;
• Sentenced one seat out of two in waiting and departure areas, but also delimited one meter apart in the waiting areas (check-in, security control, boarding, shops, etc.).
Allowing everyone to travel with confidence is also the responsibility of each traveler. Thus, Marseille Provence Airport reminds its passengers that since May 11, 2020, it is mandatory to wear a mask in the terminals. In addition, the Airport undertakes to do everything to help each passenger to respect the barrier gestures within the terminal building.
It should be noted that a mask defect is punishable by a fine of 135 euros. The temporary removal of the mask may be requested by the authorities in the strict necessity of the passenger’s identity check.
Hydro-alcoholic gel is self-service throughout the passenger journey, and our vending machines are provided with over-the-counter sanitary kits (mask and hydro-alcoholic gel). Finally, the terminal businesses will also have to sell them when they reopen.
The gestures to respect on all your trips and in everyday life: reminder of good practices to protect yourself and others.
How to prepare your trip & come to the airport?
Prepare your trip
Beyond the usual preparation for an airplane flight (identity papers, boarding pass, containers under 100 mL in the cabin, etc.), there are today several recommendations to take into account:
- If you experience symptoms of the disease, please do not come to the airport and follow the update rules ;
- If you come from Turkey, you will have to present negative results of an RT-PCR test of less than 72 hours, and this, necessarily from August 1st. If you do not have these results, you must comply with an in situ test at Marseille Provence airport.
- You must wear a protective mask, which is compulsory upon entering the terminals;
- Allow sufficient time to register and pass the security passages, respecting the new sanitary procedures;
- If possible, and in order to limit contact when you board, register directly online using the tools made available to you by your airline.
Access to the airport
All of our flights are currently taking off from Terminal 1 Hall A and Hall B (Terminal 2 is temporarily closed given the reduced traffic during this particular periode).
To get to the airport, taxis and public transport are available to make your trips..
Metropolitan lines :
- L91 St Charles – daily program (55 daily round-trips)
o From Marseille> to AMP : every 20 minutes from 4.10am to 7pm. Every 40 minutes from 7.30pm to 11.30 PM. Additional departures et 3.30am and 12.50am.
o Direction AMP > Marseille: every 20 minutes from 4:50 to 20:15. Every 40 minutes from 8:50 p.m. to 12:10 a.m. Additional departures at 4:10 am and 1:30 am.
- L40 Aix - daily program (38 daily round trips) - return to normal
o Direction Aix > AMP: every 30 minutes from 4:50 am to 10:40 pm. Additional departure at 11:25 p.m.
o Direction AMP > Aix: every 30 minutes from 5:35 am to 11:05 pm. Additional departures at 11.40 p.m. and 12.25 a.m.
- L17 Salon // 30 round trips a day on weekdays, 15 return trips on Saturdays and Sundays - return to normal.
- L38 Martigues // 21 daily round trips - return to normal.
- L37 Arenc Le Silo // 8 round trips from Monday to Friday - return to normal.
ZOU / LER Regional Lines:
- L36 Le Muy // 4 daily round trips - return to normal
- L26 Manosque / Digne / Sisteron / Gap // 5 round trips a day - return to normal
- L17 Carpentras // 4 daily round trips - return to normal
For real time bus schedules, see www.lepilote.com
BLABLABUS / FLIXBUS:
- BLABLABUS // progressive recovery from June 24. Up to 10 crossings per day in July-August.
- Monday to Friday: 66 trains serving the Vitrolles - Aéroport Marseille Provence (VAMP) station from 6:06 a.m. to 8:59 p.m.
- Saturday: 39 trains serving the VAMP station from 6:06 am to 10:39 pm
- Sunday: 40 trains serving the VAMP station from 6:06 am to 10:39 pm
For detailed train schedules, see www.oui.sncf.
If you are going to the airport with your personal vehicle, you can book your parking space upstream via the AMP Store website.
Boarding procedures and on board
To protect everyone's health, the procedures are strict and specific to each airline. We invite you to go directly to your airline website ite Internet de votre compagnie aérienne in order to comply with the associated boarding protocols.
Information on flights confirmed by airlines
To help you plan your trip, you will find below the list of flights that have been confirmed by the airlines to date..
To find out the schedules of the flights operated and to buy your plane tickets, we invite you to go directly to your airline's website, which has the most up-to-date information.
Cancellation, refund and exchange
You wish to cancel or postpone your trip
If you wish to cancel or postpone your trip, we advise you to contact your airline to find out the conditions applied. You can also contact your travel agency if you have booked your trip through.
Your airline canceled your flight
In the event that your airline has canceled your flight, we invite you to contact it directly to find out the refund or exchange conditions applied.
If you have reserved parking at Marseille Provence Airport and you or your airline canceled your flight during the health crisis, exceptional measures are planned:
• We refund the amount of your parking reservation for any reservation that has not yet started (your cancellation request must be made at the latest one hour before the start of your reservation). To do so, go to your AMP Store account to cancel your reservation.
• If your reservation has already started and has not been used, you can send us your request for reimbursement via our contact form.
If you wish to cancel a bus shuttle ticket booked through AMP Store, you can request a full refund using our contact form.
Services and shops
The reopening of shops in the terminals has been taking place gradually since mid-June. To date, the following businesses are open:
At Terminal 1 Hall A:
- Brioche dorée
- Aelia duty-free shops in the departure loungees boutiques duty-free Aelia (en salle d'embarquement)
At Terminal 1 Hall B:
- Prime Time shop at flexible hours
- Starbucks and Brioche dorée
- Relay Fnac
- Class’croute and Ritazza (departure lounge)
- Relay L’Occitane (departure lounge)
- Relay (departure lounge)
Outside the terminals:
- The D.LLIS restaurant, at the Pullman hotel, and the Courtepaille restaurant
- The Total service station, which offers a take-out catering solution.
- All of the car rental companies are also at your disposal.
- If you wish to benefit from an accommodation solution, Best Western, Pullman, Ibis et Ibis Budget hotels are currently at your disposal for any reservation.
For any questions, we invite you to go to our FAQ, use our contact form and / or contact +33 (0) 820 811 414 (0.12 € / min) for any emergency.