Travelling by plane





Practical information for your plane trip

  •  Reminder: Passengers must be in possession of a valid passport or a government issued National Identity card which has been issued solely for the purpose of identification (i.e. driver’s licence, electoral register cards etc are not included).Passengers, who arrive at an airport without a valid form of identification, as advised and agreed to at the time of their booking, will not be able to travel.
    A passport for travel outside the EEA (European Economic Area) must be valid for period of intended stay.
  • Minors must present their own identity card or be on their parents passport. Family certificate will not be enough.
  • In any way, please check with your local authorities.
  • If you are denied boarding, or if your flight is cancelled or delayed by at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
  • Air passenger rights
    •  Guidance on your rights is now included under Information for Passengers .
      This section also includes advice about: Delays and cancellations, Scheduled airline failure,Special assistance for passengers with reduced mobility.

Backpacks and luggage with straps

The straps and shoulder harnesses of your backpacks or other luggage with straps, intended for checked baggage, must be folded and tightened around the bag to reduce the risk of them getting caught in the baggage handling system.
Whenever possible, we encourage you to remove the straps before checking in your luggage.
Additionally, you have the option to cover your travel backpack or strap-equipped bag with a protective or transport cover to facilitate its handling.