At Marseille Provence, customer experience is measured as much in terms of infrastructure as in terms of everyday attentiveness. By achieving Level 2 of ACI World's Airport Customer Experience Accreditation, Marseille Provence Airport confirms a simple belief: an airport is not just a place of transit, it is a living space where every journey must be accompanied, soothed and personalised. This is a key step in a broader movement: that of an airport in transition, more sustainable, more open, more attentive to those who pass through it and those who surround it. 

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An international standard, a local requirement 

Airport Customer Experience Accreditation is now the European benchmark for passenger experience. ACI World assesses the maturity of airports in terms of strategy, governance, hospitality, personalisation and service culture. 

By achieving Level 2, Marseille Provence Airport demonstrates that it is no longer just about commitments but tangible actions. At this stage, ACI distinguishes airports that are capable of: 

Here, this dynamic is rooted in a broader transformation: an airport committed to decarbonisation, attentive to its local residents, and open to new forms of mobility. The customer experience is becoming a lever for consistency, the guiding principle of an airport that is reinventing itself. 

Improving results, a sign of a transformation well underway 

This improvement is based on the actual feelings of travellers. In 2025, the airport recorded: 

This progress reflects, among other things, the collective efforts of passenger reception teams, security, operators, retailers and other partners. Every action is driven by the same desire: to streamline the journey, reduce irritants, promote the Mediterranean identity and offer a more human relationship — more ‘Marseille’, in essence. 

An experience that reflects the environmental transition 

Improving the welcome also means responding to a strong expectation: that of an airport that evolves at the same pace and in line with its region. The actions taken to improve the customer experience are part of a global project to decarbonise, transform and diversify the business. 

A milestone reached, a horizon that is expanding 

Level 2 is not an end goal, but a stepping stone. We are already on our way to Level 3, with Level 4 in our sights for 2030! This approach reflects an airport that is progressing, listening, adjusting and opening up. And always with the same ambition: to accompany everyone, from the first smile to the last boarding gate.